Complaints & Concerns
- How to lodge a complaint with AFTA?
- What are my rights when I book a holiday?
- What can I do if my travel agent or tour operator won’t answer my calls or emails?
- What are the ATAS Code of Conduct obligations?
- I need to change or cancel an airline booking and they want to charge me more money. Is that allowed?
- What if I book a holiday and don’t get what I paid for?
- How can I seek a credit card chargeback?
- I need to cancel my holiday booking. Can I get a refund?
- What are Terms & Conditions?
- Can I submit a complaint against a non-ATAS travel agent?
- I have submitted a complaint form. What’s next?
- When can I submit a complaint to ATAS?
- What areas are eligible to submit a Complaint with ATAS?
- What areas are deemed ineligible areas of complaints for Dispute Resolution?
- What outcome can I expect from submitting a complaint against an ATAS-accredited travel business?
- How long will dispute resolution take?
- What is involved in the ATAS Complaint Escalation process?
- What is ACAC?
- Can I lodge a complaint with ATIA over the phone?
- If I submit a complaint to AFTA can I also send it to a consumer protection agency or tribunal?
- Is there a fee to lodge my complaint with ATIA?
- If ATIA finds in my favour will I automatically receive a refund?
- I already accepted a refund after I complained to the agent or tour operator, but I don’t think it’s enough. Can I still lodge a complaint with ATIA?
- I’m currently travelling and have a complaint. What should I do?
- ATAS Complaint Escalation Process