Lodge a Complaint

Your complaint is ineligible for review by ATIA.

You must first lodge a formal complaint with the travel business and allow the business 21 days to respond formally to you.

If you receive no response in 21 days or you are dissatisfied with the outcome provided by the travel business, please return to ATIA at this time and submit your complaint.

Your complaint is ineligible for review by ATIA. You have not allowed 21 days for the business to provide their formal response to your complaint. Please allow 21 days for the business to provide their response and if, after 21 days, you have not received a response or you remain dissatisfied with the outcome offered by the business, you may then return to ATIA and submit your complaint.

If your complaint is currently under review by a consumer agency, tribunal, court or law enforcement agency, it will be ineligible for review under the ATAS Code of Conduct.

Can’t find your ATIA Accredited Travel Business? Send us an enquiry and we’ll confirm if they are ATIA accredited.

Note: If the travel business you dealt with is not ATIA Accredited, you should contact your state or territory Consumer Protection Agency for further advice and assistance. Click here for further details.

If your booking was booked by another person, who dealt with the Agent? (this person is the lead passenger).