If you have a grievance with an ATAS travel business, ATIA recommends you take the following actions in the first instance:
Read the terms and conditions of the travel business and the end supplier;
In writing, make a formal complaint to the business and allow them 21 days to respond
Consider writing a request to a supplier for special consideration due to hardship or extenuating circumstances; or
IMPORTANT – To lodge a complaint with ATIA, the following documents are required:
If you have reviewed the information page and believe your complaint to be eligible, please continue to complete the complaint form online.
Please note, complaints that are lodged that do not contain the required documentation will not be responded to by ATIA.
Follow the simple four-step process below to submit your complaint.