The purpose of this policy sets out the approach the Australian Travel Industry Association (ATIA) will take in relation to the collection, storage and use of personal information.
This policy has been developed in accordance with the Privacy Act 1988 and the Australian Privacy Principles.
ATIA recognises that your privacy is important to you. All of our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of your personal data.
We will only collect personal information where such information is reasonably necessary for us to undertake our functions and activities.
Generally, we collect personal information when you make an application to become an ATIA Member or apply to become or continue as an Australian Travel Accreditation Scheme (ATAS) participant. We may also collect personal information when you email us, write to us, call us or register with us for courses or another service provided by ATIA.
This personal information may include your full name, agency name, phone and fax numbers, e-mail address and street and postal address.
We do not collect or hold sensitive information about you, such as your racial or ethnic origin, political position, religious or philosophical beliefs, sexual preferences or membership to trade unions. ATIA may collect personal sensitive information in relation to an application for ATAS to demonstrate compliance with the eligibility criteria. This may include sensitive information by way of a background check, which requires your consent at that time. This information may include criminal history. The collection of this information relates to ATIA’s activities and as such meets the requirements of APP 3.
In limited circumstances we may receive personal information about third parties from individuals, when they make application for ATIA/ATAS membership, and supply us with the personal information within that application. An example of this would be where you make application to become a participant in ATAS and provide us with details of the appropriate authorised person within your business for us to contact.
Our websites atia.travel and atas.com.au also records other information as well. This information is used to improve the structure and performance of the site and to provide users with an improved service.
Note on using our internet sites concerning ‘Cookies’
atia.travel and atas.com.au uses “Cookies”. A “cookie” is a packet of information that allows the server (the computer that houses our websites) to identify and interact more effectively with your computer. Our websites may also store cookies on your web browser in order to improve service for you on your subsequent visits to this website.
We do not sell, rent or share our membership/participant lists on a commercial basis to third parties.
We will review, on a regular and ongoing basis, our collection and storage practices to make improvements to accuracy and security of your personal information.
We require our employees and contractors to perform their duties in a manner that is consistent with the Privacy Act 1988 and the Australian Privacy Principles.
We will take reasonable steps to ensure that paper and electronic records which contain personal information are stored appropriately and that access to those records can only be accessible to people within ATIA who have a genuine need to know your personal information.
We will review our security practices on a regular basis to determine if new and improved methods of storage can be achieved.
You may access your personal information that we may be holding in accordance with the Privacy Act 1988.
We will correct our records that contain your personal information as soon as practically possible, at your request in accordance with the Privacy Act 1988.
We also offer on-line membership/participant account management facilities where if you are a member/participant you can use this facility to control aspects of your personal information, including amending or updating certain personal information.
We do not generally disclose personal information to overseas recipients.
From time to time we may change our privacy practices. Where changes have been made to this policy we will publish those changes on our websites. We reserve the right, at our discretion, to change, modify, add or remove portions of this policy at any time.
Please check this statement periodically for changes. Your continued use of our websites and services following the posting of changes to these terms will mean you accept those change.
If you have any questions or would like to lodge complaint about this policy or a breach of the Australian Privacy Principles, or you would like to request copies of the information we hold about you, please either call us, email or write to us. Contact information is listed below.
The Australian Travel Industry Association
Phone 02 9287 9900
Facsimile 02 9264 1085
Toll free 1300 363 416
Email: [email protected]*
Level 3, 309 Pitt Street, Sydney NSW 2000
*Please do not include your credit card number or other financial or sensitive information in your emails to us.