Due to the unprecedented level of enquiry, as a result of the crisis caused by the global pandemic and Australian government travel ban, most travel agencies are currently experiencing exceptionally large volumes of calls and emails requesting information to cancel, change, rebook and alter bookings.
We ask for your patience and understanding during this time please. Whilst every customer is important, requests must be prioritised based on departure dates.
The majority of complaints currently being received here at AFTA are ineligible for review pursuant to the ATAS Code of Conduct. AFTA cannot accept complaints of the following nature:
To understand why we are unable to accept these complaints, please see our information page here: https://www.atas.com.au/traveller-info/covid19-update
If your complaint relates to a different topic from the matters outlined, please continue to complete the form online. We are working hard to respond as quickly as we can.