Heading off on a long awaited holiday abroad or even staying a little closer to home, can be as exciting as those Christmas mornings as a child when you just couldn’t wait to get your hands on the treasures beneath the tree. Holidays are precious—don’t trade valuable beach time or family memories-in-the-making fixing travel arrangements that might have gone awry. Your local ATAS accredited travel agent is your support crew on the road. They can advocate on your behalf for airlines, hotels and tours if something hasn’t gone quite right or if you need to unexpectedly make changes to your itinerary. Let an ATAS accredited travel agent take the stress out of your holiday legwork so you can get back to the important stuff that holidays are made of.
No one knows what you want in life better than you! Finding an ATAS accredited travel agent that understands your travel preferences, your favourite style of travelling and, of course, your budget is your secret weapon to planning the perfect vacay. When you use an ATAS travel agent, they become an extension of your inspiration arsenal to help create the perfect experience for you. Whether you’re planning a family holiday, romantic retreat for two or something completely out of your comfort zone, your friendly ATAS travel agent will tailor the perfect itinerary to suit your requirements for the personalised touch.
A duty-of-care should always be taken when making large purchases, and that same rule applies when booking your precious holidays. Like any big-ticket-item, you do need your wits about you when investing in a holiday. Take deep dive online, and it’s easy to find price-points that seem too good to be true—and you know the old adage about those, right? An ATAS accredited travel agent can help you compare apples with apples, make sense of the myriad options, and ensure everything you book is legit, fit for purpose, and will be there when you arrive.
Did you know that all ATAS accredited travel agents are subject to a strict Code of Conduct and must adhere with Australian Consumer Law (ACL). This means you can travel confident in the knowledge that the law is on your side, should something go unexpectedly wrong. If you buy direct from a business registered outside of Australia, that same safety net won’t be there to support you. It’s really important to understand who you are booking with and always ensure they are ATAS accredited.
Planning a trip for one or two might be a walk in the park, but if you add two or three families into the mix and perhaps multi-country itinerary the headaches can begin. Your ATAS accredited travel agent is the expert in managing multiple itineraries, separate payments and different room configurations and special requests which allows you to avoid those nightmare family arguments.
They can help offer experienced guidance on how to manage large group bookings, with advice on the best hotels, activates and transfers to get your group moving and into holiday mode. If your travelling party is extra-large, your ATAS travel agent may have access to special group booking allowances and benefits — luggage allowances, airport check-in, hotel check-in and more — to make your group holiday experience less cumbersome and even better value.
The tyranny of distance that afflicts Australia, means that Aussie travellers are well used to long haul flights to reach Europe, North America or other wonderfully exotic places. This also means that reaching some far off (albeit amazing) destinations can require a number of transit points and transport methods. Depending on how you prefer to travel, a 24-hour journey time might not be your thing, and that’s where a one or two-day stop-over can be your savour.
Your ATAS accredited travel agent is perfectly placed to weigh up the best flight, transport and stopover options for you, no matter where you’re headed. Be sure to ask about the great value stopover packages offered by a number of airlines in the home cities if you’re travelling through en-route to another destination.
Everyone is different and travel agents get that, whereas your search engine might not.
336 Somerville Road
KINGSVILLE , VIC
studio 4-42 Villiers Street
NORTH MELBOURNE , VIC
4/27-29 Kenilworth Pde
IVANHOE , VIC
111 PARER STREET
BURWOOD , VIC
Level 7 , 567 Collins St
MELBOURNE , VIC
View from Princess Bridge at sunset. Photo from Visit Victoria
Due to the unprecedented level of enquiry, as a result of the crisis caused by the global pandemic and Australian government travel ban, most travel agencies are currently experiencing exceptionally large volumes of calls and emails requesting information to cancel, change, rebook and alter bookings.
We ask for your patience and understanding during this time please. Whilst every customer is important, requests must be prioritised based on departure dates.
AFTA review complaints pursuant to the ATAS Code of Conduct. Many of the complaints currently being received by AFTA are ineligible for review as they do not allege a breach of the Code by the agent. In most instances, the following may be ineligible:
To understand the current situation, please see our information page here before proceeding: https://www.atas.com.au/traveller-info/covid19-update
If you have reviewed the information page and believe your complaint to be eligible, please continue to complete the compliant form online. We are working hard to respond as quickly as we can.