Can I lodge a complaint with AFTA over the phone?

 The online form enables AFTA to collect all of the relevant information required to conduct an initial assessment.  Supporting documentation is critical to most complaints and by lodging your complaint online allows us to act with procedural fairness to all parties.

Where a complainant is unable to access the online form, or requires assistance due to a disability,  AFTA can assist in the lodgement of the complaint on your behalf.

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