Can I lodge a complaint with AFTA over the phone?

 The online form enables AFTA to collect all of the relevant information required to conduct an initial assessment.  Supporting documentation is critical to most complaints and by lodging your complaint online allows us to act with procedural fairness to all parties.

Where a complainant is unable to access the online form, or requires assistance due to a disability,  AFTA can assist in the lodgement of the complaint on your behalf.

Latest Travel Blog

WAITING FOR LUGGAGE: That sinking feeling

If you're in Miami and your bags are in Munich, our expert travel advisors know what to do to expedi...

Read More

FROM GALLIPOLI TO HELLFIRE PASS: What you need to know about travelling for Anzac Day

Our travel guru has some unusual locations for Anzac commemorative sites abroad.

Read More

GREECE: DOING IT DIFFERENTLY. Top tips from a travel expert.

Greece, oh so much more than souvlaki and Ouzo. We have uncovered the best hidden gems for your next...

Read More

Find an accredited ATAS Travel Agent

Click on the map to search by state