How can I seek a credit card chargeback?

You can ask your bank (or financial institution who issued you with your card) to reverse the payment if you have paid for your travel with a credit card or by selecting ‘credit’ on a MasterCard or Visa debit card (which uses your own money but protects you from loss in the same way a credit card transaction would) and the business:

  • Does not deliver the services as requested
  • Does something you did not agree to, such as charging you for something you did not purchase.

You cannot seek a chargeback when using ‘cheque’ or ‘savings’ as the account type on a debit or EFTPOS card, or when paying with cash, cheque, money transfer, directs debit or BPAY.

You should not request a chargeback if you are eligible to lodge an insurance claim or have already been compensated. Chargebacks come with terms and conditions, so be sure to ask your bank or financial institution.

If you believe your credit card provider has incorrectly refused a chargeback request, you can dispute this decision or complain to the Financial Ombudsman Service.

Latest Travel Blog

The Romance of Travel

Our ATAS travel agents share their insider tips for the best way to spoil your loved one this Valent...

Read More

From F1 to the French Open: Sports Travel on the Rise.

Sporting events around the globe are BIG business, let's take a look at a few of the favs.

Read More

STUDENT TRAVEL: We asked an expert to share his top tips

We know as a Student traveller, every penny counts. Here are our travel tips from an expert ATAS tra...

Read More

Find an accredited ATAS Travel Agent

Click on the map to search by state