How does ATAS help me?

ATAS is a voluntary scheme established to enhance travel industry standards and ensure the professionalism of the travel industry into the future. The ATAS symbol represents a business that has met extensive criteria and standards in order to become accredited.

All ATAS agents must adhere to the ATAS Code of Conduct. The Code sets standards of good practice that travel agents accredited under ATAS must follow in their day-to-day practices.

The Code supports the overall objectives of ATAS by:

  1. Setting minimum standards of behaviour and service delivery for ATAS accredited travel agents, and providing for suitable consequences when these standards are not met;
  2. Holding all ATAS accredited travel agents to the same standard of behaviour, no matter where they are based;
  3. Establishing an independent process for assisting consumers and their ATAS accredited travel agents to resolve any complaints or disputes that might arise; and
  4. Building the professionalism of the travel agent industry into the future.

Latest Travel Blog

JD, Annabelle & the trip of a lifetime interrupted

September 8, 2020

A Travel Agent Hero Story

Read More

Your Bucket-List NT Adventure

August 31, 2020

The Northern Territory is the stuff Aussie dreams are made of.

Read More

COVID-19 & a bucket-list visit to Everest Base Camp

August 24, 2020

A first-hand account of how Prasad's bucket-list visit Everest Base camp quickly escalated into chao...

Read More

Find an accredited ATAS Travel Agent

Click on the map to search by state

Traveller Info

Looking for tips and advice on what to do before you depart on your holiday?

Read More

Holiday Checklist

Download this helpful checklist to ensure you don't forget a thing!

Download

Got a Question?

For general travel questions, use our handy search tool for advice

SEARCH NOW

REGISTER YOUR TRIP

Register your travel plans with Smartraveller before you depart Australia

READ MORE