6 Travel Books To Lift Your Spirits
April 23, 2020
In the age of closed borders and social distancing, it's time to rediscover travel books! Explore th...
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AFTA have 45 days to determine an outcome of your complaint. In the event of a delay, you will be notified with reasons why.
In the event that the matter is referred or appealed to the ATAS Complaints Appeal Committee (ACaC) for independent review, the Committee have 90 days to review a matter.
If your complaint relates to travel with imminent departure or an itinerary you are currently travelling on, you will need to seek assistance from the appropriate source in the short term i.e. the airline, cruise operator, tour operator, hotel, transport company, or your travel agent etc.
AFTA’s complaint review operates under a specific timeframe and we may not be able to resolve your issue on short notice.
In the age of closed borders and social distancing, it's time to rediscover travel books! Explore th...
Read MoreWith so many gorgeous bushfire-affected towns to explore, there's never been a better time to explor...
Read MoreNeed a long weekend getaway in regional NSW? Explore what Broken Hill has to offer.
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Looking for tips and advice on what to do before you depart on your holiday?
Read MoreRegister your travel plans with Smartraveller before you depart Australia
READ MOREDue to the unprecedented level of enquiry, as a result of the crisis caused by the global pandemic and Australian government travel ban, most travel agencies are currently experiencing exceptionally large volumes of calls and emails requesting information to cancel, change, rebook and alter bookings.
We ask for your patience and understanding during this time please. Whilst every customer is important, requests must be prioritised based on departure dates.
AFTA review complaints pursuant to the ATAS Code of Conduct. Many of the complaints currently being received by AFTA are ineligible for review as they do not allege a breach of the Code by the agent. In most instances, the following may be ineligible:
To understand the current situation, please see our information page here before proceeding: https://www.atas.com.au/traveller-info/covid19-update
If you have reviewed the information page and believe your complaint to be eligible, please continue to complete the compliant form online. We are working hard to respond as quickly as we can.