How long will the Dispute Resolution take?

AFTA have 45 days to determine an outcome of your complaint.  In the event of a delay, you will be notified with reasons why.

In the event that the matter is referred or appealed to the ATAS Complaints Appeal Committee (ACaC) for independent review, the Committee have 90 days to review a matter.

If your complaint relates to travel with imminent departure or an itinerary you are currently travelling on, you will need to seek assistance from the appropriate source in the short term i.e. the airline, cruise operator, tour operator, hotel, transport company, or your travel agent etc.

AFTA’s complaint review operates under a specific timeframe and we may not be able to resolve your issue on short notice.

Latest Travel Blog

6 Bushfire-Affected Places You'll Love in Australia

With so many gorgeous bushfire-affected towns to explore, there's never been a better time to explor...

Read More

Taking a Break in Broken Hill

Need a long weekend getaway in regional NSW? Explore what Broken Hill has to offer.

Read More

TOKYO 2020: Travel Agents Tips for First-Timers

Insider travel tips you need to know for Tokyo in 2020.

Read More

Find an accredited ATAS Travel Agent

Click on the map to search by state