Celebrating the 2019 National Travel Industry Awards
August 12, 2019
The National Travel Industry Awards celebrates the best of the best in the travel sector. See who ha...
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AFTA have 45 days to determine an outcome of your complaint. In the event of a delay, you will be notified with reasons why.
In the event that the matter is referred or appealed to the ATAS Complaints Appeal Committee (ACaC) for independent review, the Committee have 90 days to review a matter.
If your complaint relates to travel with imminent departure or an itinerary you are currently travelling on, you will need to seek assistance from the appropriate source in the short term i.e. the airline, cruise operator, tour operator, hotel, transport company, or your travel agent etc.
AFTA’s complaint review operates under a specific timeframe and we may not be able to resolve your issue on short notice.
The National Travel Industry Awards celebrates the best of the best in the travel sector. See who ha...
Read Moreflybuys travel takes home the crown at the 2019 National Travel Industry Awards.
Read MoreThe 2019 National Travel Industry Award evening crowns the best travel agents across Australia.
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Looking for tips and advice on what to do before you depart on your holiday?
Read MoreRegister your travel plans with Smartraveller before you depart Australia
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