How long will the Dispute Resolution take?

AFTA have 45 days to determine an outcome of your complaint.  In the event of a delay, you will be notified with reasons why.

In the event that the matter is referred or appealed to the ATAS Complaints Appeal Committee (ACaC) for independent review, the Committee have 90 days to review a matter.

If your complaint relates to travel with imminent departure or an itinerary you are currently travelling on, you will need to seek assistance from the appropriate source in the short term i.e. the airline, cruise operator, tour operator, hotel, transport company, or your travel agent etc.

AFTA’s complaint review operates under a specific timeframe and we may not be able to resolve your issue on short notice.

Latest Travel Blog

The Romance of Travel

Our ATAS travel agents share their insider tips for the best way to spoil your loved one this Valent...

Read More

From F1 to the French Open: Sports Travel on the Rise.

Sporting events around the globe are BIG business, let's take a look at a few of the favs.

Read More

STUDENT TRAVEL: We asked an expert to share his top tips

We know as a Student traveller, every penny counts. Here are our travel tips from an expert ATAS tra...

Read More

Find an accredited ATAS Travel Agent

Click on the map to search by state