Ha Long Bay and COVID-19 Quarantine
August 10, 2020
A Travel Agent Hero Story - How Travelbay helped their clients return home during COVID-19.
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Yes, you can. However it is unlikely that a further refund will be determined.
When you accept an offer, it is usually in full and final settlement of the matter and if it is established that this has occurred, then it is unlikely that a further refund would be awarded to you.
If you have been made an offer but find it unsatisfactory, you should decline that offer and lodge a complaint with AFTA.
AFTA may still investigate other aspects of your complaint that relate to the Code.
A Travel Agent Hero Story - How Travelbay helped their clients return home during COVID-19.
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