I need to cancel or change an airline booking? Now they want to charge me more money. Is this right?

Yes.  Airlines will charge fees for name changes, flight changes and for cancellation which may be significant in value. In many instances, airline tickets are non-refundable.  Always check the conditions of your ticket prior to purchase.  Where you have opted for a cheaper ticket, it will cost more if you make changes or cancel.

In addition to airline fees, a travel agent may charge an additional service fee to facilitate such changes or cancellations.  This fee will also be outlined in the terms and conditions that you accept when you initially purchase travel from the agent.

Complaints regarding airline fees will generally be classified as ineligible for review.  In such instances, you can contact the Airline Customer Advocate or Complane.

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ATAS is a national accreditation scheme, endorsing travel agents who have met strict financial and customer service criteria. As Australia’s best travel agencies, they can provide you with peace of mind when planning and purchasing your travel arrangements.

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