If AFTA finds in my favour will I automatically receive a refund?

Not necessarily. Every complaint is considered on its own merits. The circumstances of your complaint will be objectively assessed and a monetary refund is determined only when warranted.  If a breach of the ATAS Code of Conduct is determined, this also does not automatically entitle you to the refund or outcome that you are seeking.

Latest Travel Blog

The Great Rail Experience: An overland journey with Amtrak Vacations

ATAS accredited Amtrak Vacations shares first-hand why their guests love to travel by rail.

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Taking the slow train in a high-speed world

Many of us travel rushing through as many countries as we can squeeze into our precious few weeks of...

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SUSTAINABLE TOURISM: What's it all about?

'Sustainability' in tourism is a pretty hot topic right now, but what does it actually mean? Our ATA...

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Find an accredited ATAS Travel Agent

ATAS is a national accreditation scheme, endorsing travel agents who have met strict financial and customer service criteria. As Australia’s best travel agencies, they can provide you with peace of mind when planning and purchasing your travel arrangements.

Use the map or search for your nearest industry accredited travel agent using the fields above.