I'm currently travelling and have a complaint. What should I do?

You should raise your issue immediately with your travel agent or with whom you booked to allow the opportunity to have the issue corrected. 

Having documentation, supporting photographs and a record that you complained at that time will assist if you need to raise a complaint upon your return.  

Latest Travel Blog

The Great Rail Experience: An overland journey with Amtrak Vacations

ATAS accredited Amtrak Vacations shares first-hand why their guests love to travel by rail.

Read More

Taking the slow train in a high-speed world

Many of us travel rushing through as many countries as we can squeeze into our precious few weeks of...

Read More

SUSTAINABLE TOURISM: What's it all about?

'Sustainability' in tourism is a pretty hot topic right now, but what does it actually mean? Our ATA...

Read More

Find an accredited ATAS Travel Agent

ATAS is a national accreditation scheme, endorsing travel agents who have met strict financial and customer service criteria. As Australia’s best travel agencies, they can provide you with peace of mind when planning and purchasing your travel arrangements.

Use the map or search for your nearest industry accredited travel agent using the fields above.