Should my Agent be advising me on the entry requirements for the countries I want to visit?

Your Travel Agent should be providing you with expert advice on travel, but entry requirements can be tricky because the requirements can change frequently and without notice. Also, it may depend on your Nationality and the passport you are using.

It is highly recommended that you make specific requirements about VISA entry requirements for the destinations you are travelling to. This can include in some cases where you have a transferring flight connection. Talk to your travel agent about this, but the responsibility for having the required travel documents rest with you as the traveller. 

It is often contained in the Agent’s terms and conditions that the traveller is solely responsible for meeting all entry requirements for the countries they will be visiting.

The most up to date advice can be obtained from the embassy or consular office for the country you intend to visit.

The Department of Foreign Affairs and Trade (DFAT) website www.smartraveller.gov.au has contact information for the various consulates and embassies throughout Australia.

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