What are my rights when I book a holiday?

You and your agent, will have specific rights under the terms and conditions of the contract you enter into.

You have a responsibility to read and understand the terms and conditions of the contract you enter.  All ATAS Agents are obliged to adhere to the ATAS Code of Conduct which sets standards that must be met.  What are the Code Obligations?.

You will also have rights under the Australian Consumer Law which protects you, as the consumer, when buying goods and services, including travel, under a range of ‘consumer guarantees’.

For example, the business must:

  • Provide services with due care and skill
  • Supply products that are of acceptable quality and match the description (for example, in a tour brochure or what a business tells you about a particular place or tour
  • Supply products and services that are reasonably fit for the purpose you specify.

If these or other guarantees are not met, you may be entitled to a refund or compensation for damages. For more information visit consumerlaw.gov.au.

Also refer to Terms and Conditions.


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ATAS is a national accreditation scheme, endorsing travel agents who have met strict financial and customer service criteria. As Australia’s best travel agencies, they can provide you with peace of mind when planning and purchasing your travel arrangements.

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