What are my rights when I book a holiday?

You and your agent, will have specific rights under the terms and conditions of the contract you enter into.

You have a responsibility to read and understand the terms and conditions of the contract you enter.  All ATAS Agents are obliged to adhere to the ATAS Code of Conduct which sets standards that must be met.  What are the Code Obligations?.

You will also have rights under the Australian Consumer Law which protects you, as the consumer, when buying goods and services, including travel, under a range of ‘consumer guarantees’.

For example, the business must:

  • Provide services with due care and skill
  • Supply products that are of acceptable quality and match the description (for example, in a tour brochure or what a business tells you about a particular place or tour
  • Supply products and services that are reasonably fit for the purpose you specify.

If these or other guarantees are not met, you may be entitled to a refund or compensation for damages. For more information visit consumerlaw.gov.au.

Also refer to Terms and Conditions.


Latest Travel Blog

THEME PARK HOLIDAYS: Making the most of your next adventure

Secret travel tips for visiting your favourite theme park.

Read More

MAKING THE MOST OF EVERY NEW YORK MINUTE

If the BIG APPLE is on your travel bucket list, our travel experts share how to make the most of you...

Read More

BIG WIN: ATAS Accredited Business Triumphs at the Small Business Champion Awards

ATAS accredited experience and travel supplier, The Bucks Co, has been named Champion in Tourism for...

Read More

Find an accredited ATAS Travel Agent

Click on the map to search by state