What are my rights when I book a holiday?

You and your agent, will have specific rights under the terms and conditions of the contract you enter into.

You have a responsibility to read and understand the terms and conditions of the contract you enter.  All ATAS Agents are obliged to adhere to the ATAS Code of Conduct which sets standards that must be met.  What are the Code Obligations?.

You will also have rights under the Australian Consumer Law which protects you, as the consumer, when buying goods and services, including travel, under a range of ‘consumer guarantees’.

For example, the business must:

  • Provide services with due care and skill
  • Supply products that are of acceptable quality and match the description (for example, in a tour brochure or what a business tells you about a particular place or tour
  • Supply products and services that are reasonably fit for the purpose you specify.

If these or other guarantees are not met, you may be entitled to a refund or compensation for damages. For more information visit consumerlaw.gov.au.

Also refer to Terms and Conditions.


Latest Travel Blog

WAITING FOR LUGGAGE: That sinking feeling

If you're in Miami and your bags are in Munich, our expert travel advisors know what to do to expedi...

Read More

FROM GALLIPOLI TO HELLFIRE PASS: What you need to know about travelling for Anzac Day

Our travel guru has some unusual locations for Anzac commemorative sites abroad.

Read More

GREECE: DOING IT DIFFERENTLY. Top tips from a travel expert.

Greece, oh so much more than souvlaki and Ouzo. We have uncovered the best hidden gems for your next...

Read More

Find an accredited ATAS Travel Agent

Click on the map to search by state