What are the ATAS Code of Conduct obligations?

The Code sets out a number of obligations including:

  1. A ‘Service Quality Promise’ requiring plain and easy to understand information; being receptive to suggestions and feedback; communicating in a timely manner; and acting fairly and in a reasonable and ethical manner;
  2. Ensuring staff are appropriately trained;
  3. Provision of terms and conditions at or before the time you enter into a sale with the agent; and
  4. Complying with the ATAS Complaint Escalation process.

View the ATAS Code.

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