What are the ATAS Code of Conduct obligations?

The Code sets out a number of obligations including:

  1. A ‘Service Quality Promise’ requiring plain and easy to understand information; being receptive to suggestions and feedback; communicating in a timely manner; and acting fairly and in a reasonable and ethical manner;
  2. Ensuring staff are appropriately trained;
  3. Provision of terms and conditions at or before the time you enter into a sale with the agent; and
  4. Complying with the ATAS Complaint Escalation process.

View the ATAS Code.

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Find an accredited ATAS Travel Agent

ATAS is a national accreditation scheme, endorsing travel agents who have met strict financial and customer service criteria. As Australia’s best travel agencies, they can provide you with peace of mind when planning and purchasing your travel arrangements.

Use the map or search for your nearest industry accredited travel agent using the fields above.