What are the ATAS Code of Conduct obligations?

The Code sets out a number of obligations including:

  1. A ‘Service Quality Promise’ requiring plain and easy to understand information; being receptive to suggestions and feedback; communicating in a timely manner; and acting fairly and in a reasonable and ethical manner;
  2. Ensuring staff are appropriately trained;
  3. Provision of terms and conditions at or before the time you enter into a sale with the agent; and
  4. Complying with the ATAS Complaint Escalation process.

View the ATAS Code.

Latest Travel Blog

The Romance of Travel

Our ATAS travel agents share their insider tips for the best way to spoil your loved one this Valent...

Read More

From F1 to the French Open: Sports Travel on the Rise.

Sporting events around the globe are BIG business, let's take a look at a few of the favs.

Read More

STUDENT TRAVEL: We asked an expert to share his top tips

We know as a Student traveller, every penny counts. Here are our travel tips from an expert ATAS tra...

Read More

Find an accredited ATAS Travel Agent

Click on the map to search by state