What can I do if my travel agent won't answer my calls or emails?

ATAS Agents are required to abide by the time frames outlined in the ATAS Code of Conduct.

An ATAS agent is required to acknowledge your complaint within 5 business days of receiving it and must attempt to investigate your compliant and inform you of the outcome within 10 business days of receipt. Delays do occur, however the agent should inform you of the delay and reasons for the delay.

In the event that you do not get a response from the agent, you may submit a complaint to AFTA via the Lodge a Complaint form.

Latest Travel Blog

Is a White Christmas the right Christmas for you?

Our ATAS experts share their tips for a white Christmas abroad.

Read More

Family holidays that won't send you (or the kids) around the bend

Fancy a family holiday without the headache? Our ATAS agents share their top tips for a perfect geta...

Read More

Festivals around the globe in 2020

We've got your bucket list guide to Festivals around the world in 2020.

Read More

Find an accredited ATAS Travel Agent

Click on the map to search by state