What can I do if my travel agent won't answer my calls or emails?

ATAS Agents are required to abide by the time frames outlined in the ATAS Code of Conduct.

An ATAS agent is required to acknowledge your complaint within 5 business days of receiving it and must attempt to investigate your compliant and inform you of the outcome within 10 business days of receipt. Delays do occur, however the agent should inform you of the delay and reasons for the delay.

In the event that you do not get a response from the agent, you may submit a complaint to AFTA via the Lodge a Complaint form.

Latest Travel Blog

Celebrating the 2019 National Travel Industry Awards

August 12, 2019

The National Travel Industry Awards celebrates the best of the best in the travel sector. See who ha...

Read More

ATAS Accredited flybuys travel wins Best Online Travel Agency AGAIN

August 9, 2019

flybuys travel takes home the crown at the 2019 National Travel Industry Awards.

Read More

That winning feeling at the 2019 National Travel Industry Awards

August 5, 2019

The 2019 National Travel Industry Award evening crowns the best travel agents across Australia.

Read More

Find an accredited ATAS Travel Agent

Click on the map to search by state

Traveller Info

Looking for tips and advice on what to do before you depart on your holiday?

Read More

Holiday Checklist

Download this helpful checklist to ensure you don't forget a thing!

Download

Got a Question?

For general travel questions, use our handy search tool for advice

SEARCH NOW

REGISTER YOUR TRIP

Register your travel plans with Smartraveller before you depart Australia

READ MORE