WAITING FOR LUGGAGE: That sinking feeling
April 18, 2019
If you're in Miami and your bags are in Munich, our expert travel advisors know what to do to expedi...
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An ATAS agent is required to acknowledge your complaint within 5 business days of receiving it and must attempt to investigate your compliant and inform you of the outcome within 10 business days of receipt. Delays do occur, however the agent should inform you of the delay and reasons for the delay.
In the event that you do not get a response from the agent, you may submit a complaint to AFTA via the Lodge a Complaint form.
If you're in Miami and your bags are in Munich, our expert travel advisors know what to do to expedi...
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Looking for tips and advice on what to do before you depart on your holiday?
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