What can I do if my travel agent won't answer my calls or emails?

ATAS Agents are required to abide by the time frames outlined in the ATAS Code of Conduct.

An ATAS agent is required to acknowledge your complaint within 5 business days of receiving it and must attempt to investigate your compliant and inform you of the outcome within 10 business days of receipt. Delays do occur, however the agent should inform you of the delay and reasons for the delay.

In the event that you do not get a response from the agent, you may submit a complaint to AFTA via the Lodge a Complaint form.

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