What is involved in the ATAS Complaint Escalation process?

If your complaint is assessed as eligible, it will be referred to the ATAS participant to allow them an opportunity to provide AFTA with an explanation.

We may need additional information from you, the ATAS agent or a third party to finalise our investigation.  In the first instance, AFTA will seek to resolve the issue by mutual resolution.

Once sufficient information has been received to make a determination, the ATAS Compliance Manager will issue an outcome letter to you and to the ATAS agent. The letter details the determination and the decision making process.

How long will my complaint take to resolve?

Latest Travel Blog

JD, Annabelle & the trip of a lifetime interrupted

A Travel Agent Hero Story

Read More

Your Bucket-List NT Adventure

The Northern Territory is the stuff Aussie dreams are made of.

Read More

COVID-19 & a bucket-list visit to Everest Base Camp

A first-hand account of how Prasad's bucket-list visit Everest Base camp quickly escalated into chao...

Read More

Find an accredited ATAS Travel Agent

Click on the map to search by state