What is involved in the ATAS Complaint Escalation process?

If your complaint is assessed as eligible, it will be referred to the ATAS participant to allow them an opportunity to provide AFTA with an explanation.

We may need additional information from you, the ATAS agent or a third party to finalise our investigation.  In the first instance, AFTA will seek to resolve the issue by mutual resolution.

Once sufficient information has been received to make a determination, the ATAS Compliance Manager will issue an outcome letter to you and to the ATAS agent. The letter details the determination and the decision making process.

How long will my complaint take to resolve?

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