Who are the ACAC?

The ATAS Complaints Appeal Committee (ACAC) are an independent review committee. 

Where a complainant is not satisfied with the outcome of a review by the ATAS Compliance Manager, a complainant may Appeal to the Committee who will review the complaint and make a determination.

The ACAC may impose a range of sanctions as a result of an investigation of your complaint:

  1. Rectification orders;
  2. Improvement notices;
  3. Warning notices;
  4. Publication orders;
  5. Public notification;
  6. Re-training order; or
  7. Suspension or cancellation of ATAS accreditation



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Find an accredited ATAS Travel Agent

ATAS is a national accreditation scheme, endorsing travel agents who have met strict financial and customer service criteria. As Australia’s best travel agencies, they can provide you with peace of mind when planning and purchasing your travel arrangements.

Use the map or search for your nearest industry accredited travel agent using the fields above.