Who are the ACAC?

The ATAS Complaints Appeal Committee (ACAC) are an independent review committee. 

Where a complainant is not satisfied with the outcome of a review by the ATAS Compliance Manager, a complainant may Appeal to the Committee who will review the complaint and make a determination.

The ACAC may impose a range of sanctions as a result of an investigation of your complaint:

  1. Rectification orders;
  2. Improvement notices;
  3. Warning notices;
  4. Publication orders;
  5. Public notification;
  6. Re-training order; or
  7. Suspension or cancellation of ATAS accreditation



Latest Travel Blog

Celebrating the 2019 National Travel Industry Awards

August 12, 2019

The National Travel Industry Awards celebrates the best of the best in the travel sector. See who ha...

Read More

ATAS Accredited flybuys travel wins Best Online Travel Agency AGAIN

August 9, 2019

flybuys travel takes home the crown at the 2019 National Travel Industry Awards.

Read More

That winning feeling at the 2019 National Travel Industry Awards

August 5, 2019

The 2019 National Travel Industry Award evening crowns the best travel agents across Australia.

Read More

Find an accredited ATAS Travel Agent

Click on the map to search by state

Traveller Info

Looking for tips and advice on what to do before you depart on your holiday?

Read More

Holiday Checklist

Download this helpful checklist to ensure you don't forget a thing!

Download

Got a Question?

For general travel questions, use our handy search tool for advice

SEARCH NOW

REGISTER YOUR TRIP

Register your travel plans with Smartraveller before you depart Australia

READ MORE