JD, Annabelle & the trip of a lifetime interrupted
September 8, 2020
A Travel Agent Hero Story
Read More
We recently gained new clients—a family of six—who were travelling from Australia to London. If you’ve ever experienced this flight for yourself, you’ll know it’s quite the long-haul. The journey can take up to thirty hours if the stop-off is long enough, and that’s not including travel time on the ground. In other words, it’s a trip that you’d be looking to make as stress-free as possible.
This family had organised all their own travel including flights, private transfers, hotel accommodation and even Disneyland passes for when they travelled over to France. Everything was meticulously planned to the letter...which of course made it even more of a disaster when they realised that a clerical error had shifted all of their plans back a day. They were scheduled to be arriving in London on the same day as leaving Australia, an impossible situation even with the time difference. This meant that most of their carefully laid plans would have to be cancelled or rearranged, a very costly mistake for a family of six.
Fortunately, we were able to take over at this stage. It would be complicated for any family to try and resolve the situation overseas. However, we are trained travel experts and know how to resolve situations like this promptly.
Using our industry contacts and knowledge of travel procedures we were able to work our way through each of their bookings and shift them back to where they were meant to be, without any added costs or cancellations. The family’s arrangements were fixed and they were able to enjoy their trip.
They’ll probably be using an ATAS travel agent for their next family adventure. At Brighton Travelworld, our clients are our first priority. We deliver travel solutions to make sure you get the most out of your precious family holiday.
We know what steps are required when making bookings so you’ll never be in a situation where you’ve got the dates wrong. It is this type of detail that can ruin your entire travel experience.
ATAS accredited agents are trusted, reliable and trained travel professionals.
Thrift Park Shopping Centre
171 Nepean Highway
MENTONE , VIC
180 Bellair Street
KENSINGTON , VIC
PO Box 536
23-29 Harbour Drive
COFFS HARBOUR , NSW
165 South Creek Road
CROMER , NSW
Shop 21, 700 Logan Road
GREENSLOPES , QLD
Level 6, 277 Elizabeth Street
SYDNEY , NSW
Shop 57, Waverley Gardens S/C
WAVERLEY GARDENS , VIC
Riverside Centre
Shop 2, 4 Maple Street
MALENY , QLD
109b Conyngham Street
FREWVILLE , SA
Suite 9002, Level 9, 619 Doncaster Rd
Westfield Office Tower
Doncaster , VIC
Shop 9, 240 Pakington Street
GEELONG WEST , VIC
6 Middlemiss Street
LAVENDER BAY , NSW
118 Edinburgh Road
CASTLECRAG , NSW
1/79-81 Boat Harbour Drive
PIALBA , QLD
Suite 110, Level 1
410 Elizabeth Street
SURRY HILLS , NSW
Shop 14, Kiama Village
Shopping Centre
Terralong Street
KIAMA , NSW
6 Pioneer Place
KATOOMBA , NSW
82-86 Bourke Road
ALEXANDRIA , NSW
Mt Pleasant Shopping Centre
Phillip Street
MACKAY , QLD
Suite 2, 4th Floor
828 Pacific Hwy
GORDON , NSW
171 Merrylands Road
MERRYLANDS , NSW
Shop 8a
478 The Esplanade
WARNERS BAY , NSW
Rouse Hill Village Centre
Shop 2c, 18-24 Adelphi Street
ROUSE HILL , NSW
20 Wynnum Road
NORMAN PARK , QLD
Shop 87, Figtree Grove Shopping Centre
FIGTREE , NSW
953 Nepean Highway
BENTLEIGH , VIC
10-12 / 46-52 Ocean Street
VICTOR HARBOR , SA
32/54 32/54, Minjungbal Drive
TWEED HEADS SOUTH , NSW
22 Kenthurst Rd
ROUND CORNER , NSW
Cnr Bolsover & Denham Street
ROCKHAMPTON , QLD
Shop 2123 Westfield Fountain Gate
352 Princes Highway
NARRE WARREN , VIC
26A Kingsway
GLEN WAVERLEY , VIC
Suite 701/22 Market Street
Sydney , NSW
Shop 1, 101-107 Murray Street
GAWLER , SA
159 Burgundy Street
HEILDELBERG , VIC
Waldorf Building
Suite 6, 155 Fitzroy Street
ST KILDA , VIC
Maroondah Village
401 Maroondah Highway
NORTH CROYDON , VIC
Shop 31, Westfield Shopping Centre
WEST LAKES , SA
Level 1, 393 Little Bourke Street
MELBOURNE , VIC
Shop 44
Thuringowa Drive
KIRWAN , QLD
12 Pirie Street
ADELAIDE , SA
Ground Floor, Suite 8
620 St Kilda Road
MELBOURNE , VIC
433 Elizabeth Avenue
KIPPA RING , QLD
Shop 18, Fountain Plaza
148 The Entrance Rd.
ERINA , NSW
Shop 25, Centro Colonnades
NOARLUNGA CENTRE , SA
By Appointment Only
219 Sunnydene Road
CHANDLER , QLD
Level 2
Bayside Village Shopping Village
Cnr Brighton & Jetty Rds
GLENELG , SA
4 Elizabeth Way
NAMBOUR , QLD
Shop 55/400 Stafford Road
STAFFORD , QLD
Shop 41 Mountain Gate S/C
FERNTREE GULLY , VIC
Suite 11.11, 401 Docklands Drive
DOCKLANDS , VIC
4 / 13A Montgomery Street
KOGARAH , NSW
Shop 6 / 8 Gilbert St
TORQUAY , VIC
Shop 218
Carlingford Court Shopping Centre
CARLINGFORD , NSW
67 Astor Terrace
SPRING HILL , QLD
Shop 2, 25 John St
WARNERS BAY , NSW
Suite 3
186 Byrnes Street
Mareeba , QLD
PO BOX 2154
Watergardens Shopping Centre
Shop 49/399 Melton HWY
TAYLORS LIKES , VICTORIA
231 Lower Heidelberg Road
IVANHOE EAST , VIC
Shop 9 Salamander Shopping Centre
SALAMANDER BAY , NSW
Level 1, Suite 12
83 LEICHHARDT ST
SPRING HILL
BRISBANE , QLD
Shop 49
The Marketplace
Baylis Street
WAGGA WAGGA , NSW
Shop 20a, Booval Fair Shopping Centre
Brisbane Road
BOOVAL , QLD
Suite 1203
Level 12
22 Market Street
SYDNEY , NSW
1st Floor
4-6 Howitt Street
SOUTH YARRA , VIC
Imperial Shopping Centre
171 Mann Street
GOSFORD , NSW
Shop 50A, Vermont South Shopping Centre
495 Burwood Highway
VERMONT SOUTH , VIC
U3 2092 Logan Road
UPPER MOUNT GRAVATT , QLD
Suite 1, Ground Floor
Endeavour House 3-5 Stapleton Avenue
SUTHERLAND , NSW
Shop 5 Arcadia Walk 14 Sunshine Beach Road
Noosa Heads , QLD
Level 7, 117 York Street
SYDNEY , NSW
70 Pasadena Street
MONTEREY , NSW
Suite 8, 311 Glen Osmond Road
GLENUNGA , SA
301a Foggo Road
MCLAREN VALE , SA
Level 1
393 Little Bourke Street
MELBOURNE , VIC
T301, Level 3
506 Miller Street
CAMMERAY , NSW
Shop 1037 Australia Fair Shopping Centre
42 Marine Parade
SOUTHPORT , QLD
Shop 26 - Coorparoo Square
300 Old Cleveland Road
Corner Cavendish Road & Holdsworth Street
COORPAROO , QLD
Level 1, 35 Grafton Street
BONDI JUNCTION , NSW
18 Macedon Road
LOWER TEMPLESTOWE , VIC
Shop 9ABC
1020 North East Road
MODBURY , SA
Rivers of Yarrambat Health Center Room 4
28 Kurrak Road
YARRAMBAT , VIC
Shop 13, 274 Great Eastern Highway, Midland Gate Shopping Ce
MIDLAND , WA
33, Ballina Crescent
PORT MACQUARIE , NSW
Level 5
309 Kent Street
SYDNEY , NSW
182 Barker Street
CASTLEMAINE , VIC
312 Commercial Street West
MOUNT GAMBIER , SA
66 Doncaster Road
BALWYN NORTH , VIC
Shop 2004, Westfield
297 Diagonal Rd
OAKLANDS PARK , SA
Suite 42, Servcorp, Level 5, Nexus Building
4 Columbia Court
NORWEST , NSW
60 Kuran Street
Chermside
Queensland , QLD
Shop 1013, Westpoint Shopping Centre
BLACKTOWN , NSW
Shop T104a
35 Kings Road
HYDE PARK , QLD
Shop 24
Lake Haven Centre
43 Lake Have Drive
LAKE HAVEN , NSW
Shop 4 - 114 William St
PORT MACQUARIE , NSW
Shop 6
2 Burwood Highway
EAST BURWOOD , VIC
Suite 18, Plaza Chambers
3-15 Dennis Road
SPRINGWOOD , QLD
Shop 91A The Pines S/C
DONCASTER EAST , VIC
Shop 4 Dandenong Arcade
236 Lonsdale Street
DANDENONG , VIC
Level 21
233 Castlereagh Street
SYDNEY , NSW
6 Short Street
Southport
SOUTHPORT , QLD
70 Glen Osmond Rd
PARKSIDE , SA
Units 9 & 10 Dennis Court
8 Dennis Road
Springwood , QLD
2 Orana Avenue
KIAMA , NSW
PO BOX 475
BELGIAN GARDENS , QLD
Level 10
303 Coronation Drive
MILTON , QLD
16 ELOURA LANE
MOSS VALE , NSW
Shop 316B, Redbank Plaza Shopping Centre
1 Collingwood Drive
REDBANK , QLD
3/75 King Street
CABOOLTURE , QLD
Shop 2042 Westfield Marion
297 Diagonal Road
OAKLANDS PARK , SA
230 Como Parade West
PARKDALE , VIC
Shop 117 Brookside S/Centre
159 Osborne Road
MITCHELTON , QLD
unit 502 1D greenbank street
HURSTVILLE , NSW
3/12 Sutton Street
MANDURAH , WA
Shop 1
Wellington Centre
60 Liverpool St
HOBART , TAS
Level 1, 716 Mt Alexander Road
MOONEE PONDS , VIC
Bayside Village Shopping Centre
Cnr Jetty and Brighton Road
GLENELG , SA
29 King William Street
29 King William Street
ADELAIDE , SA
Po Box 4041
ESSENDON FIELDS , VIC
310 Punchbowl Rd,
BELFIELD , NSW
Shop 14A
55 Old Princes Highway
BEACONSFIELD , VIC
Suite 106/3 The Crescent
WENTWORTH POINT , NSW
131 Byrnes Street
MAREEBA , QLD
Shop 149
Elizabeth Shopping Centre
ELIZABETH , SA
Shop 4
Worongary Shopping Village
1 Mudgeeraba Road
WORONGARY , QLD
Shop 33 Newcomb Central
71 Bellarine Highway
Newcomb
GEELONG , VIC
Shop 3B Burpengary Plaza
Station Rd
BURPENGARY , QLD
75 Franklin Street
TRARALGON , VIC
Level 7, Suite 1
82 Elizabeth Street
SYDNEY , NSW
Click on the map to search by state
Looking for tips and advice on what to do before you depart on your holiday?
Read MoreRegister your travel plans with Smartraveller before you depart Australia
READ MOREJoin our newsletter to receive the latest travel tips from our ATAS travel experts.