ATAS ACCREDITED AGENTS reveal their top travel tips for 2020
January 13, 2020
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We had a small group of six family and friends travelling around the world for a five-week holiday. Unfortunately, eight days into their trip, one of the travelling party’s husbands back at home in Australia contracted a serious illness and was placed on life-support. Naturally, they began making urgent travel plans for the wife to return home. Initially, they tried using the hotel concierge to arrange flight plans, though this was unsuccessful. The sister then remembered that we, their travel agents, could be contacted at any time.
As soon as they called, we started work on getting her back ASAP. We arranged a ‘meet and assist’ between three different airlines to make the process of transferring between flights one less thing she had to deal with. We also liaised with her son in Australia and gave him the revised travel details, so that he knew when she would be flying back and when pick her up at the airport.
The wife returned home to be by her husband’s side, who unfortunately passed away. The remainder of the group were kept informed about what was happening, and when the funeral details were confirmed I coordinated urgent travel arrangements for the rest of the family to return home.
Only one person had taken a travel insurance policy with us (the others relied on travel insurance via their credit card), so we could only be sure that single traveller was covered for the event. Regardless, and without knowing what their credit card insurance was going to cover, we reworked the fares to be the lowest cost possible that would get them home in time for the funeral.
Throughout the calls, you could hear the relief in the voices of the family members, knowing that there was a qualified ATAS accredited travel agent at the other end dealing with it all.
Booking with an accredited ATAS travel agent and taking out travel insurance is essential when travelling overseas. It enables you to travel with peace of mind, knowing that in the unfortunate event that something does go wrong, such as sick family member, you have an accredited travel specialist on your side to get you home quickly, safely and with minimal or no extra costs.
ATAS accredited agents are trusted, reliable and trained travel professionals. Booking with an ATAS accredited agent means you’re in safe hands and can travel with confidence.
3/37 Sinnathamby Blvd
SPRINGFIELD CENTRAL , QLD
Shop 50A, Vermont South Shopping Centre
495 Burwood Highway
VERMONT SOUTH , VIC
79 Glen Osmond Road
EASTWOOD , SA
Suite 5 West Wing Level 2
Fortune Place
2 Fortune Street
COOMERA , QLD
Grand Plaza , 27-49 Browns Plains Road
BROWNS PLAINS , QLD
Shop 2123 Westfield Fountain Gate
352 Princes Highway
NARRE WARREN , VIC
Mt Pleasant Shopping Centre
Phillip Street
MACKAY , QLD
Shop 2 Northwood Plaza
221 Main North Road
SEFTON PARK , SA
Level 1, 36 Portman Street
OAKLEIGH , VIC
3 Jeanette Street
WOORI YALLOCK , VIC
Suite 3
186 Byrnes Street
Mareeba , QLD
Shop 37, 88 Broadway
Nedlands
NEDLANDS , WA
Shop 1013, Westpoint Shopping Centre
BLACKTOWN , NSW
PO Box 536
23-29 Harbour Drive
COFFS HARBOUR , NSW
Shop 57, Waverley Gardens S/C
WAVERLEY GARDENS , VIC
37 Seymour Ave
ARMADALE , VIC
6 Middlemiss Street
LAVENDER BAY , NSW
Level 18
1 Martin Place
SYDNEY , NSW
Waldorf Building
Suite 6, 155 Fitzroy Street
ST KILDA , VIC
Shop 44
Thuringowa Drive
KIRWAN , QLD
Shop 10 Seven Hills Plaza
224 Prospect Highway
SEVEN HILLS , NSW
Suite 110, Level 1
410 Elizabeth Street
SURRY HILLS , NSW
Shop 4
Worongary Shopping Village
1 Mudgeeraba Road
WORONGARY , QLD
310 Punchgowl Road
BELFIELD , NSW
Shop 25, Alice Springs Shopping Centre
45 Railway Tce
Alice Springs , NT
Shop T104a
35 Kings Road
HYDE PARK , QLD
39 Kentwell Road
ALLAMBIE , NSW
Suite 6
53 Coppin Street
RICHMOND , VIC
Suite 2, 4th Floor
828 Pacific Hwy
GORDON , NSW
Shop 13, 274 Great Eastern Highway, Midland Gate Shopping Ce
MIDLAND , WA
Shop 33, Deepwater Plaza
WOY WOY , NSW
Cnr Bolsover & Denham Street
ROCKHAMPTON , QLD
Shop 323, Redbank Plaza S/C
Collingwood Drive
REDBANK , QLD
70 Glen Osmond Rd
PARKSIDE , SA
10/3-5 Illuka Street
CURRAJONG , QLD
Po Box 4041
Essendon Fields
Melbourne , VIC
Shop 21 Crossways Sh/Centre
Cnr Rokeby & Bagot Roads
SUBIACO , WA
Shop 41 Mountain Gate S/C
FERNTREE GULLY , VIC
22/17 Eramosa Road West
SOMERVILLE , VIC
Shop 26 - Coorparoo Square
300 Old Cleveland Road
Corner Cavendish Road & Holdsworth Street
COORPAROO , QLD
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