What is ATAS?

When planning a trip, it is important to always look for the ATAS Symbol.

Travel agencies that bear the ATAS symbol have met strict criteria in order to become nationally accredited. Their accreditation means they are the best in the industry; credible, well trained and a professional business.

They are required to conduct business in compliance with Australian Consumer Law and in accordance with ATAS Charter and Code of Conduct.

In fact, ATAS accredited agents are travel experts who can offer you access to a large variety of products and destinations across Australia and the world, the best suppliers and first-to-market offers. They will provide you with friendly service and create a hassle free and convenient travel experience, from beginning to end.

ATAS or the AFTA Travel Accreditation Scheme, is administered by the industry association, the Australian Federation of Travel Agents (AFTA).

It is important to note that ATAS Accreditation represents a point-in-time assessment against the criteria of the ATAS Charter. Whilst all care and due diligence is taken, AFTA makes no warranty, representation or guarantee that any ATAS member is solvent at any given time. ATAS Accreditation is a voluntary membership scheme and is not a government administered body nor is it an insurance or compensation scheme.

Please note, certain aspects of ATAS have been placed into ‘Monitor and Support Mode’. This includes the ATAS Complaint Appeal Committee (ACAC) which will be reconstituted pursuant to a review of the ATAS Charter and ACAC Terms of Reference. For more information please contact AFTA at afta@afta.com.au

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