Can I lodge a complaint with ATIA over the phone?

The online form enables ATIA to collect all the relevant information required to conduct an initial assessment. Supporting documentation is critical to complaints and lodging your complaint online allows us to act with procedural fairness to all parties.

Where a complainant is unable to access the online form, or requires assistance due to a disability, ATIA can assist with the lodgement of the complaint on your behalf.

Is this article helpful?
Updated on August 23, 2023

Send us an enquiry


Join our newsletter to receive the latest travel tips from our ATAS travel experts.