What is involved in the ATAS Complaint Escalation process?

If your complaint is assessed as eligible, it will be referred to the ATAS participant to allow them an opportunity to provide ATIA with an explanation. ATIA will first seek to resolve the issue by mutual resolution.

We may need additional information from you, the ATAS agent or a third party to finalise our investigation. Once sufficient information has been received to make a determination, the ATAS Compliance Manager will issue an outcome letter to you and the ATAS business. The letter will detail the determination and the decision-making process.

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Updated on August 23, 2023

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