What are the ATAS Code of Conduct obligations?

The code sets out a number of obligations including:

  • A Service Quality Promise requiring plain and easy to understand information;
  • Being receptive to suggestions and feedback;
  • Communicating in a timely manner;
  • Acting fairly and in a reasonable and ethical manner;
  • Ensuring staff are appropriately trained;
  • Providing terms and conditions at or before the time you enter a sale with the agent; and
  • Complying with the ATAS Complaint Escalation process.

You can view the entire ATAS Code of Conduct here.

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Updated on November 8, 2023

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