If ATIA finds in my favour will I automatically receive a refund?

Not necessarily. Every complaint is considered on its own merits. The circumstances of your complaint will be objectively assessed, and a monetary refund is determined only when warranted. If a breach of the ATAS Code of Conduct is determined, this also does not automatically entitle you to the refund or outcome you are seeking.

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Updated on August 23, 2023

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