If ATIA finds in my favour will I automatically receive a refund?

Not necessarily. Every complaint is considered on its own merits. The circumstances of your complaint will be objectively assessed, and a monetary refund is determined only when warranted. If a breach of the ATAS Code of Conduct is determined, this also does not automatically entitle you to the refund or outcome you are seeking.

Is this article helpful?
Updated on August 23, 2023

Send us an enquiry

Subscribe

Join our newsletter to receive the latest travel tips from ourĀ ATASĀ travel experts.