If I submit a complaint to AFTA can I also send it to a consumer protection agency or tribunal?

Yes, you can. That is one of your rights as a consumer. However, ATIA will not be able to proceed with an investigation of your complaint if it is under review by another agency or tribunal. Your complaint will be closed immediately once we know you have referred it elsewhere.

Is this article helpful?
Updated on August 23, 2023

Send us an enquiry


Join our newsletter to receive the latest travel tips from our ATAS travel experts.