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Why look for ATAS?
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What is ATAS?
Why look for ATAS?
Blog
Traveler Info
Travel Alerts
Complaint

ATAS

What is ATAS?
Who is ATIA?
How can ATAS help me?
Why choose to book with an ATAS accredited travel professional?
How will ATAS-accredited operators improve my booking experience?
How can I find ATAS-accredited travel businesses?

Complaints & Concerns

How to lodge a complaint with AFTA?
What are my rights when I book a holiday?
What can I do if my travel agent or tour operator won’t answer my calls or emails?
What are the ATAS Code of Conduct obligations?
I need to change or cancel an airline booking and they want to charge me more money. Is that allowed?
What if I book a holiday and don’t get what I paid for?
How can I seek a credit card chargeback?
I need to cancel my holiday booking. Can I get a refund?
What are Terms & Conditions?
Can I submit a complaint against a non-ATAS travel agent?
I have submitted a complaint form. What’s next?
When can I submit a complaint to ATAS?
What areas are eligible to submit a Complaint with ATAS?
What areas are deemed ineligible areas of complaints for Dispute Resolution?
What outcome can I expect from submitting a complaint against an ATAS-accredited travel business?
How long will dispute resolution take?
What is involved in the ATAS Complaint Escalation process?
What is ACAC?
Can I lodge a complaint with ATIA over the phone?
If I submit a complaint to AFTA can I also send it to a consumer protection agency or tribunal?
Is there a fee to lodge my complaint with ATIA?
If ATIA finds in my favour will I automatically receive a refund?
I already accepted a refund after I complained to the agent or tour operator, but I don’t think it’s enough. Can I still lodge a complaint with ATIA?
I’m currently travelling and have a complaint. What should I do?
ATAS Complaint Escalation Process

Travel Insurance

Do I need travel insurance?
Tips for purchasing travel insurance cover
Travel insurance limits & exclusions
What to look for with free credit card travel insurance?
When should I arrange my travel insurance policy?

Travel Tips

What should I look for if I want to make a travel booking online?
Tips for spotting a travel scam
Should my agent be advising me on entry requirements for the countries I want to visit?
I’ve booked a trip but now I’m nervous about travelling overseas. What’s your advice?
I made my booking some time ago but now there are concerns about my destination. What should I do?

Is there a fee to lodge my complaint with ATIA?

No, the ATIA complaint review process is a free service.

Is this article helpful?

Updated on August 23, 2023

If I submit a complaint to AFTA can I also send it to a consumer protection agency or tribunal?If ATIA finds in my favour will I automatically receive a refund?

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