I have submitted a complaint form, what's next?

AFTA manage complaints in line with the ATAS Code of Conduct.  Upon submission, you will be sent an automated email detailing the process.

AFTA will in the first instance, assess your complaint to determine eligibility for review.  You will be notified of the outcome of the initial assessment within 14 days.  At this time, you will be advised if additional information is required from you.

AFTA have a 45-day time frame to review your complaint.  In the event, that this time frame needs to be extended, you will be advised of any delay and the reason why.  Also see What outcome can I expect?

Latest Travel Blog

Celebrating the 2019 National Travel Industry Awards

The National Travel Industry Awards celebrates the best of the best in the travel sector. See who ha...

Read More

ATAS Accredited flybuys travel wins Best Online Travel Agency AGAIN

flybuys travel takes home the crown at the 2019 National Travel Industry Awards.

Read More

That winning feeling at the 2019 National Travel Industry Awards

The 2019 National Travel Industry Award evening crowns the best travel agents across Australia.

Read More

Find an accredited ATAS Travel Agent

Click on the map to search by state