If I submit a complaint to AFTA can I also send it to a consumer protection agency or tribunal?

Yes, you can. That is one of your rights as a consumer.

However, AFTA will not be able to proceed with an investigation of your complaint if it is under review by another agency or tribunal.  Your complaint will be closed immediately once we are aware that you have referred it elsewhere.

Latest Travel Blog

6 Bushfire-Affected Places You'll Love in Australia

With so many gorgeous bushfire-affected towns to explore, there's never been a better time to explor...

Read More

Taking a Break in Broken Hill

Need a long weekend getaway in regional NSW? Explore what Broken Hill has to offer.

Read More

TOKYO 2020: Travel Agents Tips for First-Timers

Insider travel tips you need to know for Tokyo in 2020.

Read More

Find an accredited ATAS Travel Agent

Click on the map to search by state