What areas are deemed ineligible areas of complaints for Dispute Resolution?

Complaints that are not “eligible” for review include:

  1. Where it would be unreasonable to pursue a matter that is more than 6 months old
  2. Incident giving rise to the complaint occurred before the participant became accredited
  3. Identical events and facts as a previous complaint lodged with AFTA
  4. Involving an allegation or finding of:
    > corruption
    > disqualification of a director
    > failure to pay money owing under a Court order,
    > trading whilst insolvent
  5. Would be more appropriately dealt with by a law enforcement agency, court or tribunal
  6. Already under investigation by law enforcement agency
  7. Legal action (including a court or tribunal process) relating to the same matter has already commenced
  8. Involving a claim for non-economic loss 
  9. Is frivolous or vexatious, or is being brought for an improper purpose

AFTA do not tolerate any threatening or abusive behaviour towards AFTA staff. In the event that this occurs, your complaint will be immediately closed and referred to another agency. 


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