Celebrating the 2019 National Travel Industry Awards
August 12, 2019
The National Travel Industry Awards celebrates the best of the best in the travel sector. See who ha...
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Firstly, contact your travel agent or supplier with whom you booked through for assistance.
If you have lodged a formal complaint with the Agent and are not satisfied with your travel agent's complaint resolution and you have booked with an ATAS accredited agent, you may submit a complaint to AFTA. AFTA manage complaints under the ATAS Code of Conduct and assess whether a breach of the Code has occurred.
To understand AFTA’s complaint escalation process please read more > ATAS Complaint Escalation Process.
Request a chargeback. If you booked using a credit card, you may be eligible for a chargeback. Read more > How can I seek a chargeback?
Domestic flights. For Australian airline bookings, contact the Airline Customer Advocate, if you have a problem with a participating airline.
Take further action. If you are not satisfied with AFTA’s outcome to your complaint, or you choose not to lodge a complaint with AFTA, you can contact the consumer protection agency in your state or territory or a court or tribunal.
The National Travel Industry Awards celebrates the best of the best in the travel sector. See who ha...
Read Moreflybuys travel takes home the crown at the 2019 National Travel Industry Awards.
Read MoreThe 2019 National Travel Industry Award evening crowns the best travel agents across Australia.
Read MoreClick on the map to search by state
Looking for tips and advice on what to do before you depart on your holiday?
Read MoreRegister your travel plans with Smartraveller before you depart Australia
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