WAITING FOR LUGGAGE: That sinking feeling
April 18, 2019
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Firstly, contact your travel agent or supplier with whom you booked through for assistance.
If you have lodged a formal complaint with the Agent and are not satisfied with your travel agent's complaint resolution and you have booked with an ATAS accredited agent, you may submit a complaint to AFTA. AFTA manage complaints under the ATAS Code of Conduct and assess whether a breach of the Code has occurred.
To understand AFTA’s complaint escalation process please read more > ATAS Complaint Escalation Process.
Request a chargeback. If you booked using a credit card, you may be eligible for a chargeback. Read more > How can I seek a chargeback?
Domestic flights. For Australian airline bookings, contact the Airline Customer Advocate, if you have a problem with a participating airline.
Take further action. If you are not satisfied with AFTA’s outcome to your complaint, or you choose not to lodge a complaint with AFTA, you can contact the consumer protection agency in your state or territory or a court or tribunal.
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Looking for tips and advice on what to do before you depart on your holiday?
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